What do I do if there is a car in the spot I booked?

If someone is in your spot you can request a new one. First, open your booking, select

"more options"

"someone is in my spot"

"find a new spot"

If another spot is available in the lot, your spot will be reassigned. If no other spots are available, we ask that you take a photo of the vehicle in your assigned spot and email it to GrydPark Support (support@gryd.com) and we will issue you a full refund for your original booking. 

In the event this feature does not pop up, feel free to to call us at 1-866-343-4793 and we will reassign you a new spot.